At Perfumers.ae, we recognize the importance of customer satisfaction and the need for a clear and concise returns and refunds policy. Our policy is designed to ensure that customers can shop with confidence, knowing that they have options should their purchase not meet their expectations.

Customers have a window of two days from the date of delivery to initiate a return for any perfume purchased from our store. This policy allows customers to evaluate their purchase and determine if it aligns with their preferences and expectations.

To process a return, customers are required to notify our customer service team within the two-day period. Upon approval of the return request, customers will be responsible for a delivery fee of 30 AED. This fee covers the logistics involved in retrieving the product and ensures that the return process is efficient and streamlined.

It is important to note that the returned perfume must be in its original condition. This condition is necessary to maintain the integrity of the product and ensure that it can be resold. Returns that do not meet these criteria may be subject to rejection.

Once the returned item is received and inspected, we will process the refund to the original payment method. The refund process typically takes 5-7 business days to reflect in the customer’s account, depending on the financial institution involved.

We encourage customers to reach out to our customer service team with any questions or concerns regarding the returns and refunds process. Our team is dedicated to providing assistance and ensuring a smooth experience for all customers.

In summary, Perfumers.ae offers a straightforward returns and refunds policy that allows customers to return their perfume within two days of delivery, with a nominal delivery fee of 30 AED. We value your trust and aim to provide a satisfactory shopping experience.